JACKSONVILLE BEACH, Fla. — One day after the City of Jacksonville shut down due to what it called information systems issues, the City confirmed the shutdown was due to a "cybersecurity event."
The City said after experiencing the issues, it contacted law enforcement and began an investigation into the matter.
"We have no indication that personal sensitive data has been compromised," the City of Jacksonville Beach said in a press release on Tuesday.
City Hall is open under its regular hours, the city said, but functionality is still limited due to the event.
Right now, the City cannot receive emails.
All emergency services and public safety are fully operational, and the tennis center and golf courses are back open.
The City's Information Services team is working to restore all the impacted systems and services as a result of the event.
Because there is an ongoing investigation into the event, the City said it can not provide many additional details on the situation.
Kombat Karandos hopped on his motorcycle to swing by city hall to pay a bill Monday, only to find out he was going to have to wait a day.
“Tried to come by here, and it was closed, and I thought, ‘Man, this is kind of an inconvenience,'" said Karandos.
When he came back a day later, he found the drive thru for bill paying was shut down again.
Fortunately, he was able to pay inside, where he was in and out in just a few minutes.
“They were having problems with stuff, and they’re working it out and moving people right through," said Karandos.
According to city officials, online bill pay is still up and running.
Karandos wasn’t the only one who’s plans were put on hold because of city-wide computer issues in Jacksonville Beach.
The city golf and tennis clubs had to shut down Monday as well.
The city’s communications director says the computer issues impacted payment systems at both venues.
“The range was shut down and there was nobody here," said Frank Ashton as he prepared to use the driving range. "There were some computer problems and you couldn’t get range balls.”
Ashton was able to come back out a day later to get some strokes in, although the computers were still shut down inside, with signs directing golfers to temporarily check in at the bar area.
Meanwhile, right next door at the Jacksonville Beach Police Department, a sign read “Computers are down, unable to retrieve any police reports.”
Another sign told guests the call system was down.
Ashton didn’t let the computer issues slow him down too much. Afterall, it was great golfing weather.
“People are out on the range, obviously they’re hitting balls so they must have worked out part of it," said Ashton. "I’m just going to get some balls and hit some balls.”
A communications manager for the city says there is no indication anyone's private information is at risk.
The city has not provided a timeline for getting back to normal operations.