JACKSONVILLE, Fla — There's another twist in the unemployment maze in Florida. Claimants have found a new glitch in the system which is locking some people out of their accounts.
There is a new multi-factor authentication process to log in to your unemployment account. The goal is to prevent fraud by requiring a verification code.
Read up on the new process and step-by-step instructions here.
There are different ways to receive that code ad one of them is an authentication app. When you download the authentication app, DO NOT DELETE IT.
Our unemployment expert explains people are running into when they delete the app.
"They realized 'oh I need the app every time to generate a code so that I can sign in'," Vanessa Brito said. "Well, once deleted, they can reinstall it, but the codes don’t work. So they’re kind of stuck right now in terms of being able to sign in, claim their weeks, or do anything on their claim.”
On your side’s Leah Shields is in contact with the Department of Economic Opportunity and is working to figure out how you can fix this to gain access to your account once again.
DEO's media contact Andrew Nixon said in an email, "We have received your request and will follow up as soon as possible."
Brito has also reached out to DEO about the issue. She says now claimants are at risk of not being able to claim the weeks they need unemployment benefits because they only get an allotted time to submit those claims. If they stay locked out, then they're worried they won't get their benefits in time to pay their bills.