JACKSONVILLE, Fla. — Passengers at Jacksonville International Airport are ready to get to their destinations after days of waiting following the technology outage Thursday night that disrupted hundreds of thousands of travelers worldwide.
The software company CrowdStrike said they're working with customers to make sure all systems are restored after airlines grounded flights.
Saturday was Kathy Curry's third day in the airport. First Coast News met her at 8 a.m. and she was planning to sit and wait until her latest rescheduled flight took off 10 hours later.
“I feel I'm living Groundhog Day," Curry said. "It's been absolutely insane."
Satyanand Maharaj had been trying to get to Fort Lauderdale for days. First he got stuck in Puerto Rico, which he said was difficult because he doesn't speak Spanish, then he got stuck in Jacksonville.
“It’s the first time this has happened to me," Maharaj said. “A flight that should have taken just a couple hours took three days.”
American, United, Delta, Spirit and Allegiant Airlines all had flights grounded at some point following the technology outage. The CrowdStrike software problem meant airlines couldn't communicate with crews in the air, check in passengers, nor calculate aircraft weight, airlines said.
“I was a little scared at first," said Angelique James. "And to know it’s just one company that impacted so many industries, that’s a little scary."
Because James couldn't fly out Friday, she’s now missing her connection Saturday.
“Usually I’m just in and out but I’ve waited today so, patience,” she said.
“You line up and just wait just like a Disney ride," said Maharaj. "No matter how long it takes, you’ll get on your ride.”
Now they just want to get home.
"I get quite frustrated at times, but I just want to get home," said Curry.
Airlines said to check your flight status online and check airline websites for a waiver form.