JACKSONVILLE, Fla. — "She was just the girl next door," said Barbara Bass as she looked at a photo of her daughter.
"Everyone loved Amber."
In the backyard of the home of Keith and Barbara Bass sits a garden with statues of angels, quotes and butterflies, something that has become their symbol for Amber Bass, who was murdered in 2013.
They say Amber was studying to be a nurse and had heart for helping people.
"She was really big in raising money for St. Jude, she loved children so much," says Barbara Bass.
Though the garden is a place of peace and remembrance, they say the events of July 19, 2013 will forever be burned into their minds.
"The memory is just as fresh now as the day it happened," said Keith Bass.
"Every day we open our eyes, it is July 19. There is not one moment that goes by we don't relive this," added Barbara Bass.
Around 2:25 a.m. on July 19, 2013, Amber Bass was driving home from an evening with friends to the house she shared with her sister on Springtree Road on the Westside. As she got out of her car in the driveway, she was shot once in the chest.
Her purse and phone taken.
Her older sister, Robin, hearing the gunshot, ran outside and found Amber bleeding in the driveway. In the days that followed, a grainy photo of a light colored vehicle, possibly with a brake light out was released.
"From the location she left, to the subdivision she returned home to, numerous video surveillances were gathered and there is a vehicle leaving the neighborhood at approximately the same time Amber was shot and that (the photo) is surveillance from inside her neighborhood," explained Detective Harmoni Brooks with the Jacksonville Sheriff's Office's Cold Case Unit.
A sketch of the purse Amber had that night was also released. Neither the vehicle, purse or Amber's phone have ever been recovered.
Brooks says the friends Amber had been with that night didn't mention anyone bothering her and no people were spotted in the surveillance videos recovered.
"We have no indication that anyone was following her that evening," says Brooks.
Across the street from the Springtree Road home sits Star Leaf Park. Could someone have been in the park and spotted Amber as a target for a robbery? It's one theory that was investigated.
Other people involved in violent crimes that same evening were also investigated to see if there was any connection to Amber's murder.
"There were numerous leads that came in and all those were exhausted, nothing could prove to anybody particular that they were the suspect or suspects," Brooks said.
Brooks says with it likely being a random attack, that makes it more challenging for them. JSO still has a single shell casing left at the scene, but say this case comes down to people in the community and even a small tip could help this investigation.
"Please do not assume we have that tip, we are 11 years later, there are new people looking at the case, just please don't make the assumption that you know something and the detectives know the same thing," said Brooks. "We would love for you to flood us again with the same tips."
The wait for answers has been tough for Amber's family, they say their hearts will never be whole again, but an arrest in her case could help them begin to heal.
"Robin doesn't have a sister," said Barbara Bass. "We don't have our baby girl."
"I will never walk her down the aisle, I will never see her with our grandchildren," added Keith Bass.
"There is so much gone that can't be replaced, but it would help us so much just to have a little bit of comfort knowing someone is held accountable for what happened," says Barbara Bass. "I know someone knows something."
If you know anything about the murder of Amber Bass, the Jacksonville Sheriff's Office wants to hear from you. You can call the Jacksonville's Sheriff's Office at 904-630-0500 or contact Crime Stoppers at 1-866-845-TIPS(8477).