JACKSONVILLE, Fla. — The Bank of America app was reporting delays receiving Zelle payments Wednesday afternoon.
Update: As of 2:21 p.m., Bank of America now says issues processing Zelle payments have been resolved and customers should be seeing their "In response to a request for comment, the banking company said the issue impacting Zelle transactions has been fixed and customers should be seeing the money in the next few hours." However, customers are still reporting missing money.
An error message on the app reads: "Zelle transactions made between January 14 and January 17 may be delayed in occurring and posting to accounts as requested. Transfers may be completed and will appear in your account activity and balances as soon as possible. We apologize for any delay or inconvenience."
However, people on social media are reporting money that has already been posted to their accounts "disappearing."
A Twitter user under the username @mfercsg posted: "Omg I thought I was the only one.. I was freaking out ALL my Bank of America accounts are NEGATIVE. Including my business account, @BankofAmerica, WHAT IS THIS?!"
Another user under the username @Only1Shana_MUA also reported her account is in the negative, replying to another user by writing: "This tweet just made me log in and check my account and......WHAT IS GOING ON??? Why is my balance -$126.02??????????????????"
Twitter user @GNCordova wrote that she was struggling to reach customer service and receiving an error message: "So, I woke up to find hella Zelle deposits missing from my Bank of America account. When I called customer service they said 'due to extenuating circumstances we cannot take your call' and the phone hung up."
Zelle's Customer Support posted that the Zelle app and network are functioning and the responsibility for the glitch is on Bank of America.
First Coast News has reached out to Bank of America's local and national branches and are waiting to hear back.