JACKSONVILLE, Fl -- First it was their cell phones and now it is their top loading washing machines
Margaret Claxton owns one of the Samsung recalled washing machines.
"Having had a Maytag for 21 years I thought it would have last me as long as I lived, which won't be long," she said.
She bought it in January of this year, paid $494.
"It worked fine," she said, "I wasn't happy with the noise that it made when it changed cycles and I was ready to call for repairs when I heard the news."
She contacted Samsung and was given the choice of a rebate, which she could apply to a new machine, or in home repair.
"I chose the repair because I thought it would be quicker and better for me," said Claxton, I chose the wrong one didn't I?"
She said that because the in home repair is not what she expected. The technician checked the machine and applied stickers directing the user to certain cycles.
"He did stick the stickers over it to say that there was a new cycle for washing and polyesters we had to put in this cycle too," she said.
It restricts certain bulky loads to one cycle.
"Sheets, mattress covers, rugs, anything like that is water proof you can't put in any other cycle but that
one," said Claxton.
And on this new cycle there is no spin.
"It doesn't go into spin and so it doesn't vibrate," she said.
Claxton said it leaves her wash more soaked than normal. She contacted Samsung again
"My oldest daughter said he didn't even band aid it," said Claxton.
She told the customer service representative she has no confidence in the in home repair and now she wants a rebate to replace it.
"I would like a machine that I think is more dependable than the one I've got," she said, "I'd like one that I'm not afraid to use because it might blow up."
The company provides a year's warranty to any consumer that elects the in home repair, regardless of the age of the washer.
Her is not even a year old and she wants it replaced. We are wafting to hear Samsung's decision.
