JACKSONVILLE, Fla. — For the first time since that global CrowdStrike outage, the Jacksonville Aviation Authority (JAA) held its first board meeting.
The outage resulted in canceled flights, stranded passengers and misplaced luggage that overflowed baggage claim for days.
At the JAA board meeting, IT Director Steven Schultz said that some employees worked 15 hours to get the airport back to normal operation after the CrowdStrike outage.
From July 19 to July 24, more than 150 flights out of the Jacksonville International Airport were canceled due to the CrowdStrike outage. More than half of them were with Delta Airlines.
Over the course of last week, the cluster of crowds and unclaimed bags has slowly dwindled.
There were so many unclaimed bags, that they did not fit in the storage rooms where unclaimed luggage typically goes.
Although many airlines were impacted, the airport itself was able to recover relatively quickly in terms of security and getting things back online.
"We had all of the operational systems back online at the airport, like the operation center, the police, public safety and security all of the passenger facing systems up by the time the checkpoint was scheduled to open," said Schultz.
Both CrowdStrike and other airlines have issued warnings for passengers to make sure they're talking with official representatives when requesting refunds as they may get taken advantage of by scammers impersonating their support teams.