JACKSONVILLE, Fla. — A Jacksonville woman reached out to the Ask Anthony team for help after her parked car was hit by an ambulance.
Deschion Townsend's Toyota Camry was accidentally hit by a Century ambulance in December while she was work. She's employed at a local healthcare facility.
"She (ambulance driver) said she turned too quickly and she scraped up my car," Townsend said.
Townsend said the driver admitted fault in the incident and a police report was filed. The ambulance driver gave her the company's insurance information.
Townsend contacted the Ask Anthony team for help because there was an issue when she called the insurance company.
"I got the call from their insurance company stating they have not been insured since September of 2023 and my incident happened on December 4th of 2023," Townsend said.
Townsend called Century ambulance for more than a month to get the matter resolved. But, no one would return her calls.
The Ask Anthony team got involved and she finally got a response from Century Ambulance Service.
"He said get an estimate of how much the repairs are and when you do that...fax it to me," Townsend added.
Townsend says the ambulance company is offering to repair her vehicle and pay for a rental car.
The Ask Anthony team heard from representatives with Century Ambulance. We were told the company was acquired by RG Ambulance in September and they were fully insured at the time of the accident. They said the company was in the process of providing updated insurance information to all of their vehicles.
Company representatives believe the ambulance driver accidentally gave Townsend outdated insurance information, making it hard for her to get in contact with the right people to get her car repaired.