JACKSONVILLE, Fla. — JEA announced Monday that they have been experiencing cases of scamming on its customers, according to a news release.
Scammers have been targeting customers via phone call, text message and email. Most commonly, the incidents come from a very urgent request for money to be paid within 30 minutes to avoid disconnection. The scammers generally ask customers to send payments through CashApp, Zelle or a personal check.
If Jacksonville residents are targeted by a scammer or are not sure if the call, text or email they receive is legitimate, JEA urges them to call 904-665-6000. The company says they will pursue the disconnection of fraudulent numbers as soon as possible, the news release states.
JEA also encourages customers to familiarize themselves with these tips:
- Never provide or confirm personal information (Social Security number, date of birth) or financial information (banking account information, debit or credit card information) to anyone initiating contact with you, whether by phone, in-person, or email, claiming to be a utility company representative
- Never purchase a prepaid card or respond via a mobile payment app, (PayPal, Venmo, Zelle, etc.), to avoid service interruptions. JEA does not accept payments via cash apps
- Scammers can be very threatening. Customers should record the toll-free number, hang up and call JEA at (904) 665-6000
- Click here to find a comprehensive list of what to look for in a scamming attempt
